Distributor or marketer? This is one of the questions that generates the most confusion among consumers in the Spanish energy sector. Although both companies are part of the same electrical system, their responsibilities and functions are completely different.
Understanding the difference will not only prevent you from calling the wrong number when you have an issue, but will also allow you to make much more informed buying decisions. As a professional or consumer, this is one of the basic market fundamentals that you should master.
The Distributor: In charge of the infrastructure
The distribution company is the physical owner of the electricity grid in your area. It is responsible for ensuring that electricity flows correctly from the generation plants to your supply point.
- Grid ownership: Maintains and repairs low/medium voltage cables, power lines, and substations in your area.
- Meter reading: Responsible for reading your consumption and officially communicating it to the billing system.
- Physical breakdowns: If there is a power outage in your street, the distributor is who must solve it.
- Assigned by region: You cannot choose it. It is geolocalized and determined by the government according to where you live.
The Marketer: Your trusted provider
The marketer (such as Reazziona) is the company with which you sign your electricity supply contract. We purchase electricity in the wholesale market and sell it to you, managing billing, customer support, and providing personalized advice.
- Billing: We charge you for the electricity the distributor reports you have consumed.
- Customer support: We solve your doubts about billing, tariffs, or daily consumption.
- Free choice: You are completely free to choose the marketer that offers you the best plans. You can switch for free at any time.
Quick reference table: Who should I contact?
To save time in your daily management, keep this quick reference guide handy depending on the type of issue:
| Issue or management | Distributor or Marketer? |
|---|---|
| Blackout or power outage on the entire street | Distributor (Grid emergency support) |
| Changing tariff, power capacity or holder | Marketer (Commercial contract updates) |
| Doubts about the billed amount or your invoice | Marketer (Payment and billing support) |
| Physical fault in the meter or illegal hookup | Distributor (Secure meter handling) |
Train with the Fundamentals Course at Reazziona Academy
If you work in the renewable energy sector or want to start a business in it, knowing how to explain these concepts simply and transparently to your clients will give you a major competitive edge. In the Energy Sales Fundamentals Course at Reazziona Academy, we dive deep into these topics, training you to advise with confidence, clarity, and authority.
